1. Eligibility & Timeframe

General Policy

• 30-Day Window: Stock-design items may be returned or exchanged within 30 days of delivery.

• Condition: Product must be clean, unused, and returned with all parts and original packaging.

• Inspection: We reserve the right to refuse refund or exchange if the returned item does not meet these requirements.

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Custom Designs

• Final Sale: Custom-printed covers are not eligible for return or exchange.

• Shipping Damage: If a custom item arrives damaged, contact us within 7 days of delivery. We will issue a refund once the claim is approved; replacement covers are not produced.
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2. Return Authorization (RMA)

• Contact us via site chat or e-mail returns@hoodsflags.com to obtain an RMA number before shipping anything back. Packages without an RMA may be refused.

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3. Condition of Goods

• Items must be unused, clean, and returned with all parts and original packaging.

• Products showing wear, dirt, odor, or missing components may be denied or issued a partial refund at our discretion.

• For damage claims, include clear photos of the packaging and item within 7 days of delivery.

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4. Shipping Responsibilities & Risk of Loss

• USA: We e-mail a prepaid USPS label for approved returns.

• International: Return shipping is the customer’s responsibility unless HOOD’s Flags made a shipping error.

• Risk of loss transfers back to us only when the return is received and approved; we recommend insured, trackable service.

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5. Refund Timing

Approved refunds are issued to the original payment method within 10 business days after inspection.

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6. Chargebacks

Opening a credit-card chargeback while a return is pending voids the RMA and may incur investigative fees. Please allow us to resolve any issue first.

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7. Limited Warranty & Disclaimer

HOOD’s Flags warrants workmanship for 12 months; liability is limited to the purchase price of the product. All other implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the fullest extent permitted by law.

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8. Force-Majeure

We are not liable for delays or inability to perform caused by events beyond our reasonable control, including natural disasters, carrier strikes, or government actions.

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9. Governing Law & Venue

This policy is governed by the laws of the State of Texas. Any dispute shall be brought exclusively in the state or federal courts of Harris County, Texas.

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10. Policy Updates

HOOD’s Flags may modify this policy at any time. Changes apply to purchases made after the revision date posted above.

Questions?
E-mail hoodsflags@gmail.com or use the chat icon on our site. Most inquiries are answered within one business day.