1. Processing Times

Day of Order                                                           Processing Begins                          Ships No Later Than*

Monday – Sunday (before 11:59 p.m. ET)             Within 24 hours                           24 hours after processing

*Weekends and U.S. federal holidays count as non-business days for carrier pickup but we still generate labels.

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2. Tracking

A tracking number is e-mailed when the label is created. Please allow up to 48 hours for the first scan to appear in the carrier’s system before contacting us.

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3. Domestic (U.S.) Shipping Methods

Service                                                     Cost         Transit (business days)**

FEDEX 2-DAYS                                        FREE                        2-3

Overnight (FedEx or UPS)                       $64                         1-2

*Overnight cutoff is 12:00 p.m. ET.
**Transit times are estimates provided by the carrier and are not guaranteed.

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4. U.S. Territories

We ship to Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa by USPS First-Class or Priority. Select “United States” as the country, then choose the territory from the state list. A P.O. Box is required for shipments to UAE-based forwarding services.

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5. International Shipping

Service                                                              Cost                                 Estimated Transit*

FedEx/UPS International Economy                $34                                     3–8 days

FedEx/UPS International Priority                   $54                                     2–5 days
 

*Transit estimates exclude customs clearance and local carrier hand-off. Delivery dates cannot be guaranteed.

Duties, taxes, and brokerage fees are the customer’s responsibility (DDU terms). Refusing delivery does not void these charges; any return freight, duties, or taxes billed back to HOOD’s Flags will be deducted from the refund.

The current list of countries served is posted at checkout; if your country is not listed, e-mail hoodsflags@gmail.com for a custom quote.

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6. Risk of Loss & Carrier Delays

Title and risk of loss pass to the customer when the shipment is handed to the carrier. We are not liable for delays caused by customs, weather, or carrier network issues.

Lost-in-transit claims can be filed after:

• 15 days (domestic)

• 30 days (international)

 

7. Address Corrections

Please verify the shipping address during checkout. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional postage will apply.

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8. Payment Methods

All prices are in U.S. dollars. We accept Visa, MasterCard, American Express, and Discover. Orders are subject to verification before shipment.

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9. Contact & Order Status

For shipping updates, use the chat icon on our website or e-mail HoodsFlags@gmail.com. Most inquiries receive a response within one business day.

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10. Policy Updates

HOOD’s Flags may revise this policy at any time. Changes apply to orders placed after the revision date above.

 

 

Questions?
Chat with us live at the bottom right corner  or e-mail hoodsflags@gmail.com.